Frequently Asked Questions

Sign in, open Payments → Tuition, choose your child's school and enter their admission number. You will see the bill for the current term. Choose how to pay and confirm.

Yes, if your child's school uses Penney. You can pay by card, by bank transfer to the school's dedicated account number, or from your Penney account. Any charges are shown before you confirm.

Penney shows the payment as successful and gives you a receipt. The payment also appears in your Transactions and is recorded against your child's bill, so the school can see it too.

Yes. Every successful payment has a receipt you can download, print or share by WhatsApp or email. You can also open a term receipt that lists all the payments made against your child's bill.

A failed payment does not reach the school and you should not be charged. If you were debited, the amount is reversed once our payment partner confirms the failure. See Refunds & Disputes.

Open Transactions → Refresh and check the payment again. If it is successful, share the receipt with the school — it has the reference they need. If it is still pending or failed, contact us with the transaction reference and we will trace it with our partner.

Refunds of school fees are decided by the school under its own fee policy, so please ask the school first. If the school approves a refund, we can help process it. Failed or duplicate payments are reversed once confirmed. Full details are in our Refunds & Disputes Policy.

Yes. Transactions → Transaction History lists every payment you have made, with its status and receipt.

Penney gives your bursary one place to bill students by term, let parents pay online, see who has paid and who still owes, and follow collections through to settlement in your bank account.

Add a bill for each student under My Students → Add Student Bill, with the student's admission number, name, class and the amount due. You can see and edit your bills under Student Bills.

Yes. Set your current session and term under Academic Period. Bills, payments and the financial summary are tracked for that period.

Yes. Each student bill shows the amount paid and the balance, and the Debtors List shows students with outstanding fees.

Every payment made through Penney is recorded against a specific student bill with its own reference and receipt, whichever way the parent paid. The Financial Summary shows what was collected for the term, and Settlement History shows what was paid to your bank account, when, and which account it went to — so you can match both against your bank statement.

Fees collected for your school are paid out to your designated settlement bank account on the next day's settlement run. Your dashboard shows what is due in the next settlement. Settlement can be delayed by bank processing times, public holidays, or an incomplete settlement account, so please keep your account details up to date.

Coming soon: instant settlement, so successful tuition payments reach your account faster. We will let schools know when it is available.

Penney works alongside your existing school system: you keep your records there and set up student bills on Penney for fee collection. If you would like to connect the two, contact us to discuss what is possible for your school.

A failed payment is not recorded against the student's bill and is not included in your settlement. The parent can try again. If the parent was debited, the amount is reversed to them once our partner confirms the failure.

Penney handles problems with how a payment was processed — failures, duplicates and missing payments — working with our payment partners. Questions about fee amounts, what fees cover, and whether a fee is refundable are for the school to decide.

No. Penney is a technology platform for school fee collection and payment management. It does not offer banking, loans or investments.

Penney does not take deposits. Payments on Penney are processed with licensed banking and payment partners including Sterling Bank, Flutterwave, NIBSS and Blusalt. School fee collections are paid out to the school's own bank account through settlement.

If you add money to your Penney account to make payments, it is held through our licensed partner institutions [Which partner holds account balances, and under what licence — to be confirmed], and you can use it to pay on Penney.

We use technical and organisational measures designed to protect your information, including encrypted connections, identity checks and a transaction PIN for payments. Never share your password or PIN with anyone. Read our Privacy Policy for details.

Signing up is free. Some payments carry a service or processing charge, which is always shown before you confirm.

Email [email protected] or call 08057271994.